Return policy

Before returning any item, the Customer has an obligation to notify the Company.

The returning of products must be done personally by the Client at the Company’s headquarter within 14 working days from the date of the invoice. The Client mus have the original receipt in order to return the product.
The value of the returned products will be transferred to the bank account of the buyer.

The return of the products can also be made
by the partner courier companies with Agro Pataki, within 14 working days from the date of the invoice related to the products that will be returned. The value of the returned products will be transferred to the bank account of the buyer.



Exceptions from retund and refund

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we are unable to refund or exchange opened products which thereby lose their validity and commercial value.

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we are unable to refund or exchange products made by the buyers specifications or customized products.

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we are unable to refund or exchange products which by their nature cannot be returned or which can degrade or deteriorate rapidly.

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we are unable to refund or exchange products which after delivery, by their nature, are inseparable from other elements.

- the consumer has no right to terminate
or deny the service contracts, the execution of which began with his consent.


The direct costs to return products are the responsibility of the buyer.

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